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Do you offer same day service?
Yes, typically we can offer same day service for estimates, repairs, tune-ups, duct cleaning and other HVAC services. However we also have technicians available for emergencies 24/7.
How does preventive maintenance save me money?
Many times during a regular preventive maintenance service an inexpensive part such as a motor capacitor is found to be faulty, when this type of failure is unknown it will lead to failure of much more expensive parts such as the motor itself. See our Preventive Maintenance page to read more about our Preventive Maintenance Plan (PM’s).
Should outdoor units be covered in winter?
No. Heat pumps and outdoor air conditioning units (aka outdoor condensing units) operate year-round and should never be covered. They are built to withstand an outdoor environment and should not be covered.
Should a thermostat be set to “auto” or “on”?
Preferably auto. That way, the fan operates only when the temperature requires it. This is the most used and the most efficient setting. However, there are advantages to using the “on” setting. Air is constantly filtered through the unit’s air filter, and the constantly circulating air results in an even temperature throughout the house.
Can shrubs or flowers be planted around an outdoor unit?
Yes, but you should allow for room for air circulation in and out of the unit, roughly about 18 inches from the unit. Without this room for air circulation, the unit could overheat.
If an outdoor unit needs replacing, should the indoor unit be replaced too?
Yes, because of efficiency. Air conditioning and heating units are designed to operate as a matched system. The efficiency rating is based on the entire system. Replacing the entire system ensures the system will be reliable and efficient.
Will fixing leaks and insulating my duct work save me money?
Leaks in ducts alone can easily cost you up to 30% or more in energy costs, combined with metal ducts that have no insulation your savings can be as high as 40% or more. Leaking ducts are very common in many homes and account for a huge amount of lost dollars every year. Sometimes older homes have no insulation at all on any of the metal duct work and this cost much more than many people realize. So, yes fixing your leaking duct work and insulation will save you money very quickly.
How do I really know if I should fix it or replace it?
Typically if your system is ten years or older and you have some sort of major failure it is time to consider replacing your system.